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I've recently started renting a lovely flat through Williams Lynch and I am very happy with the service and support. In particular, Catherine is very helpful with all the issues that come on the way. It was also a pleasure to work with Onal while looking for the flat.
Living 200 miles away from the sale in SE1 made it more difficult than usual. Other exceptional circumstances further complicated the sale. Eddi was magnificent. Dealt with everything including problem solving on details that were not really his responsibility. I cannot thank him enough. He is a true professional.
I’m a tenant. Catherine Close is the property manager for my flat, and she’s always been responsive and communicative. It’s all one can ask of a property manager.
Client Money Protect is a Government Authorised membership scheme for lettings and property agents in the UK to protect the client money such as rents and deposits received by our Members. If your agent has CMP membership then you can rest assure that your money is protected and the agent is compliant with the current legislation.
The Consumer Codes Approval Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the CTSI approved code logo - that code members can be trusted.
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Propertymark unites the experience of the leading property lettings and sales membership organisations, NAEA Propertymark and ARLA Propertymark, to create a single voice promoting professionalism and integrity in the property industry. Our property experts seek to become Propertymark Protected voluntarily to demonstrate transparency and ensure they are at the forefront of developments in the industry. Estate agents, letting agents as well as auctioneers who display the ‘Propertymark Protected’ logo are actively ensuring maximum protection for their clients.
